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Financial Institutions, Banking & Market Infrastructure
1The Financial System
The Financial SystemDirect Finance and IntermediationBank-Based and Market-BasedHow to Map Any…A Financial ClaimFinancial Health of an InstitutionSystemic Importance
2Banking
Net Interest Income and…Bank Margin and Deposit MixBank ResolutionBank RunsCommercial BanksCentral Bank and Commercial BankBank ReservesInterest IncomeIssuer and Acquirer BankAsset-Liability ManagementThe Bank Balance Sheet…Provision CoverageAsset QualityOpen Banking and Account Aggregators
3Deposits and Lending
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4Institution Economics
What a Financial Institution…How to Build a…Where a Financial Institution…How Efficiency Ratios Read…What the Cost to…Cost to Income CalculatorCo-Lending EconomicsCapital Adequacy CalculatorReturn on Assets and…Disclosed, Derived or Concluded
5NBFCs and Digital Credit
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7Asset Managers
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8Brokerages and Exchanges
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Cost to Income Calculator: Where Each Line Comes From

Play with it

The calculator

Three figures go in, all three read straight off one income statement for one period. None of them is a rate that has to be assumed, and all three are printed figures for one closed period. Where a line cannot be found, the note under the box says where it sits rather than what it means. The calculator opens on Suvarna Commercial Bank Limited, an invented lender, so the first thing on the screen reproduces the worked example set out in ordinary text below.

Income statement, below the two income lines and above the provisions line. Where the statement splits it into staff costs and other operating expenses, enter the two added together.
Income statement, a line of its own where the statement prints one. Where it does not, it is interest earned less interest expended, both printed higher up the same statement, same period.
Income statement, beside the interest lines and above operating expenses. Where the statement carries no such line, type a zero rather than leaving the box empty.
Total income
Rs 9,840 crore
Cost to income ratio
51.22 per cent
Operating margin
48.78 per cent
Like-for-like reading
67.74 per cent

The build-up, in the order the division needs itAmountWhich way it moves the answer
Net interest income
plus other income
equals total income, the first denominator
less operating expenses
leaves operating profit

Educational illustration. Both worked defaults carry figures for one stated period, and the calculator has not been told either lender's business. Nothing entered is stored anywhere: the numbers live in the browser and go when the tab does. The output is a ratio, not an assessment of anybody.

The arithmetic the calculator performs is one division, done twice. Nothing about it is difficult and nothing about it is surprising. Which three lines go into the division, and not the division itself, decides whether the answer is worth anything. The whole of the difficulty lives in finding those three lines. The division below therefore gets a paragraph, and the notes on where each figure is found get a section each.

Three figures go in. Operating expensesThe cost of keeping the place operating for one period: salaries, rent, technology and the rest of it, struck before any charge for loans going bad and before tax. is what it costs to run the place. Net interest incomeWhatever survives of the interest line once the lender has paid for the money it lends, measured across one period. is what is left of the interest after the lender has paid for its funding. And other incomeAnything the institution earned over the period that is not interest: fees, commissions, charges, gains on things it sold. is everything earned that is not interest. Four figures come out. The map below shows which output each input can move, and the third input never reaches the fourth output at all.

Three figures in, four figures out, and one of the four never sees the third input WHAT GOES IN Operating expenses Rs 5,040 crore Net interest income Rs 7,440 crore Other income Rs 2,400 crore ONE DIVISION, DONE TWICE once over both income lines added, once over the interest line on its own WHAT COMES BACK Total income Rs 9,840 crore Cost to income ratio 51.22 per cent Operating margin 48.78 per cent Like-for-like reading 67.74 per cent THE THIRD INPUT NEVER REACHES THE BOTTOM OUTPUT. Change other income and the first three outputs all move. The last one does not move at all.
Three inputs produce four outputs, and the like-for-like reading is struck on net interest income alone, so the other income figure moves the first three outputs and leaves the fourth exactly where it was.
Try it out

Operating expenses hold steady at Rs 5,040 crore while other income doubles from Rs 2,400 crore to Rs 4,800 crore. Which output does not move?

What does this calculator work out?

Four figures out of three, and the shortest way to see which is which is to run it once by hand. Take the numbers of Suvarna Commercial Bank Limited for one stated year. Rs 5,040 crore of operating expenses. Rs 7,440 crore of net interest income. Rs 2,400 crore of other income. Add the two income lines and total income is Rs 9,840 crore. Divide Rs 5,040 crore by Rs 9,840 crore and the ratio is 51.22 per cent. Take that from a hundred and the margin is 48.78 per cent. Divide the same Rs 5,040 crore by Rs 7,440 crore instead and the like-for-like reading is 67.74 per cent. Suvarna Commercial Bank spends a shade over half of everything it takes in on running itself, and a bit over two thirds of the interest line alone.

The ratio and the margin are not two findings, they are one division read from its two ends. Every rupee of total income either went on running the place or survived as operating profitWhat survives of total income once the running costs are taken off, and before anything is set aside for loans going bad. The calculator stops there., and there is no third destination for it at this height of the statement. The drawing under the calculator is therefore a single bar with a cut in it rather than two separate bars. The margin is taken from the ratio the calculator has already rounded for display, rather than rounding the two apart. Round them separately and a figure landing on an exact half prints a pair adding to 100.01, and the panel would then argue against the identity it is there to show.

One bar, one cut, two readings of the same cut Total income, Rs 9,840 crore, drawn to scale across the full width Rs 9,840 crore of total income Operating expenses Rs 5,040 crore Operating profit Rs 4,800 crore 51.22 per cent, read from the left 48.78 per cent, read from the right THE CUT SITS IN ONE PLACE AND CAN BE WALKED UP TO FROM EITHER SIDE. Rs 5,040 crore over Rs 9,840 crore is 51.22 per cent. Rs 4,800 crore over the same Rs 9,840 crore is 48.78 per cent. The two add to a hundred because the bar is one bar.
Total income of Rs 9,840 crore splits into Rs 5,040 crore of operating expenses and Rs 4,800 crore of operating profit, so the cost to income ratio of 51.22 per cent and the operating margin of 48.78 per cent are one cut described from opposite ends.

There is a fourth output and it looks redundant. The calculator prints total income back even though both halves of it were supplied at the input boxes. Almost every wrong cost to income figure in circulation is wrong in its denominator rather than in its arithmetic, and a denominator that can be seen is a denominator that can be checked. A reader looking at Rs 9,840 crore in an output box, next to a statement that says Rs 9,840 crore, has just checked the most fragile part of the calculation for free. The reconciliation line beneath the panel does the same job from the other end, adding the two income lines back up and then adding the expenses and the operating profit back up. Both routes to the denominator arrive at the same figure.

Try it out

The calculator hands back the total income figure as an output of its own. Why bother, when both parts of it were supplied as inputs?

Press the Rukmini button and watch the fourth output. At Rukmini Finance Limited operating expenses are Rs 540 crore and net interest income is Rs 1,386 crore. The record gives it no other income at all, and a zero goes into that box. Total income is Rs 1,386 crore, the ratio is 38.96 per cent, the margin is 61.04 per cent, and the like-for-like reading is 38.96 per cent as well. The two readings have landed on the same number, and that coincidence is the single most useful thing this calculator reports. Hold on to it. Why there are two readings at all is where that coincidence pays off.

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Where is the operating expenses line found?

The operating expenses line comes with a field noteA line stating where a figure is found in a document, rather than what the figure means once it is in hand. rather than an explanation. The note says where the number sits and what sits near it, and it stops there. The ratio's actual meaning is covered separately.

Operating expenses sit on the income statement, below the income lines and above the line for provisionsAmounts a lender sets aside against loans it expects will not be repaid in full. Provisions sit below operating expenses on the statement.. Some statements print a single line and name it operating expenses. Others split it in two, typically staff costs and other operating expenses, and where they do, the two are added and the total entered. The numerator is the whole cost of running the institution for the period. A split presentation is therefore something to add up rather than something to choose between. Three neighbouring lines stay out, and each of the three has been typed into this box by somebody. Interest expended sits above with the income lines, already taken off inside net interest income. Provisions sit below. Tax sits below that again.

The three lines needed, and the neighbours that get typed in by mistake An income statement extract, Suvarna Commercial Bank Limited, invented, one stated year LINE AS PRINTED AMOUNT WHAT THE CALCULATOR DOES Interest earned Rs 18,600 crore Not an input. Half a subtraction. Interest expended Rs 11,160 crore Not an input. The other half. Net interest income Rs 7,440 crore SECOND BOX Other income Rs 2,400 crore THIRD BOX Total income Rs 9,840 crore The calculator makes this one. Operating expenses Rs 5,040 crore FIRST BOX Operating profit Rs 4,800 crore Where the calculator stops. Provisions Rs 1,800 crore Outside it entirely. Profit before tax Rs 3,000 crore Two lines below where it stops. Tax at the stated rate Rs 750 crore Outside it entirely. The three inputs sit within five lines of each other, and so does every wrong neighbour.
Each of the three inputs comes off one named place in a published statement, and the three lines most often typed in by mistake sit directly above and below them, within five rows of the ones actually wanted.
Try it out

A statement has no operating expenses line. The statement shows staff costs of Rs 3,100 crore and other operating expenses of Rs 1,940 crore. What goes in the first box?

Where is net interest income found, and what if only the two interest lines are given?

Some statements print net interest income as a line of its own, and where a statement does, that line is the figure. Where it does not, the figure is a subtraction: interest earned less interest expendedWhat the lender paid over the period for the money it uses, whether that money came from depositors or from borrowing in the market., both of them printed on the same statement above the operating expenses line, both for the same period. At Suvarna Commercial Bank Limited that is Rs 18,600 crore less Rs 11,160 crore. The answer is Rs 7,440 crore, and Rs 7,440 crore is what the box wants.

The single most expensive habit at this box is reaching for the first interest figure on the statement instead of doing the subtraction. Interest earned is printed at the top, it is large, it has the word interest in it, and it is not the input. The calculator has no way of knowing which figure was entered. Rs 18,600 crore is a perfectly ordinary number for that box to receive and it will be processed without complaint. The failure block below therefore works this one all the way through in rupees.

This box takes the answer to a subtraction, not a line that can be read off Interest earned, Rs 18,600 crore struck out because on its own it is not the input less interest expended, Rs 11,160 crore printed a line or two below it, same period Rs 7,440 crore goes in the box and this is the whole of the field note: where the figure is, not what it means A STATEMENT THAT PRINTS THE LINE GIVES Rs 7,440 CRORE DIRECTLY. A statement that does not print it gives two numbers and one instruction: take one from the other.
Where a statement gives no net interest income line, the box takes interest earned less interest expended for the same period, which at this lender is Rs 18,600 crore less Rs 11,160 crore and therefore Rs 7,440 crore.
Try it out

A statement shows interest earned and interest expended but no net interest income line anywhere. What goes in the second box?

Try it out

A zero goes into the other income box. What do the two readings do?

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Where is other income found, and what happens when there is none?

Other income carries whatever the institution earned over the period that was not interest: fee incomeMoney earned for doing something rather than for lending: arrangement charges, commissions on selling somebody else's product, account and transaction charges., commissions, charges, gains on things it sold. Other income is printed on the income statement alongside the interest lines, above the operating expenses line. Take the figure for the same period as the other two and enter it.

Some lenders have none of it at all. Rukmini Finance Limited is one: the record gives it no other income whatsoever. Enter a zero rather than leaving the box empty, and then read the two outputs. The answer is a finding about the lender and not a quirk of the tool. With nothing in that box both denominators are the same denominator. At Rukmini Finance Limited both of them are Rs 1,386 crore, the two outputs collapse onto each other, and the build-up row for other income says so in words as it happens. A collapse means the lender earns nothing outside interest, a real and quite large fact about how it makes money.

Drawn out, the collapse stops looking like a coincidence. The two denominators are not two different measurements of the same lender. The two denominators are one bar with a segment added on, and when the segment is nothing at all the two bars are the same bar.

The two denominators, drawn. One lender has a piece added on and the other does not. Suvarna Commercial Bank Limited, invented, drawn to its own width Net interest income, Rs 7,440 crore plus Rs 2,400 crore the bar above is the denominator of the first reading, Rs 9,840 crore Net interest income, Rs 7,440 crore nothing added on the two denominators part company here Rukmini Finance Limited, invented, drawn to its own width Net interest income, Rs 1,386 crore, first reading, nothing added on Net interest income, Rs 1,386 crore, second reading, the same bar again EACH LENDER IS DRAWN TO ITS OWN WIDTH, SO READ THE SHAPES AND NOT THE LENGTHS. One lender has two denominators of different sizes. The other has the same denominator twice.
The first denominator is the second one with other income added on, so a lender with no other income divides by the same figure both times and the calculator hands back one number twice.

Why does the calculator return two readings rather than one?

Because a ratio struck on total income and a ratio struck on net interest income alone answer two different questions, and a reader holding one of each usually has no idea that is what they are holding. The everyday version runs like this. Two tea stalls stand on the same street. The first sells tea and nothing else. The second sells tea and also rents a corner of its counter to a courier as a parcel drop. Asked what proportion of takings each spends on running the stall, the second stall gets to divide its costs into tea takings plus the rent from the courier. The first divides into tea takings alone. Neither has done anything dishonest. But comparing the two answers straight across says as much about who has a courier as about who runs a tight stall.

Suvarna Commercial Bank Limited is the stall with the parcel drop. Its published reading, on total income, is 51.22 per cent. Its like-for-like reading, on net interest income alone, is 67.74 per cent. Rukmini Finance Limited has no second stream, so both of its readings are 38.96 per cent. Compare the published readings with each other or the like-for-like readings with each other, and never one of each. Read the wrong pair, 51.22 against 38.96, and the gap looks like 12.26 points. Read the right pair, 67.74 against 38.96, and the gap is 28.78 points. The mismatched comparison understates the distance between these two lenders by 16.52 points, more than the difference it reported.

Two readings each, on one scale. One lender separates, the other does not. Suvarna Commercial Bank Limited, invented 51.22 published, circle 67.74 like-for-like, square 16.52 points of daylight Rukmini Finance Limited, invented, which has no other income in this record 38.96 both readings, one position 0 20 40 60 80 operating expenses as a per cent of the denominator, one stated period Two markers at one lender, one marker doing the work of two at the other. That is the whole reason for a second output.
Switching between the two worked lenders separates the readings at one and collapses them at the other, which is why the calculator returns both every time rather than asking for a denominator to be picked.

So which pair belongs side by side? The grid below sets out all four readings and marks the two comparisons that hold together. The two crossed comparisons are not slightly worse than the honest ones. The numerator is the same in both and the denominators are two different things. The crossed pair answers a question nobody asked.

Four readings, two comparisons that hold, two that do not PUBLISHED, ON TOTAL INCOME LIKE-FOR-LIKE, ON INTEREST Suvarna Commercial Bank Limited 51.22 per cent 67.74 per cent Rukmini Finance Limited 38.96 per cent 38.96 per cent sound sound THE HONEST PAIRS RUN DOWN THE COLUMNS, NEVER ACROSS. Down the left column: 12.26 points apart. Down the right column: 28.78 points apart. 51.22 against 38.96 one denominator has a second income stream in it and the other does not 67.74 against 51.22 the same lender twice, which compares two denominators and nothing else
Comparing down a column pairs two readings struck on the same kind of denominator, while comparing across the grid pairs a denominator holding two income streams with one holding a single stream.
Try it out

One lender's published cost to income ratio sits beside another lender's like-for-like reading. Can the two be compared?

The mistake that returns a believable number

Here is how it happens, and it happens to careful readers. The statement prints no net interest income line. The search is for something with the word interest on it. Interest earned is at the top, it is Rs 18,600 crore, and into the box it goes. Other income of Rs 2,400 crore goes in beside it. The denominator the calculator now works with is Rs 21,000 crore rather than Rs 9,840 crore, and the answer comes back as 24.00 per cent instead of 51.22 per cent.

Nothing on the screen looks wrong, and that is the entire problem. A ratio of 24.00 per cent is a perfectly ordinary looking figure. The operating margin printed beside it reads 76.00 per cent, a handsome number nobody instinctively queries. The institution appears to spend well under half of what it truly spends on running itself. The figure then gets copied into a comparison, sits there next to figures that were computed properly, and is never revisited. Nothing about it ever raised a hand. No arithmetic check can catch the entry: Rs 18,600 crore is a valid number and the division is correct. Only the field note catches it, and it takes one moment. Where that box is filled from the statement rather than from a computed figure, it takes the answer to a subtraction.

One wrong box, two denominators, and an answer that looks perfectly fine The denominator the statement supports Rs 9,840 crore Rs 7,440 crore plus Rs 2,400 crore The denominator the wrong entry builds Rs 21,000 crore Rs 18,600 crore plus Rs 2,400 crore The same Rs 5,040 crore of expenses, read against each of them 0 20 40 60 80 24.00 51.22 what the mistake prints, diamond what the statement supports 27.22 POINTS OF ERROR, AND NOT ONE WARNING ANYWHERE ON THE SCREEN. The division was done correctly both times. Only one of the two denominators was a real one.
Entering Rs 18,600 crore where Rs 7,440 crore belongs makes the denominator Rs 21,000 crore, and the calculator returns 24.00 per cent instead of 51.22 per cent with nothing on screen to suggest anything is wrong.
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Can that mistake be made on the calculator above?

The mistake can be made here, and the third button on the calculator above makes it. The button puts Rs 18,600 crore into the second box, leaves the other two boxes alone, and that is the whole of the wrong entry.

Three things are worth watching as it lands. The held-reading line under the buttons measures the movement against the reading held before it, and that held reading starts out as the worked example. The published reading falls 27.22 points, from 51.22 per cent to 24.00 per cent, and the word falls is written out because a reader skims past a minus sign and does not skim past a verb. The like-for-like reading falls with it, to 27.10 per cent. The wrong Rs 18,600 crore is the whole of that denominator rather than part of it. And the total income box now reads Rs 21,000 crore.

The third of them is the only guard on the screen. Every percentage the calculator has returned is arithmetically correct, and none of them can be checked against anything. No printed line anywhere says what the ratio ought to be. Total income is different: the statement prints Rs 9,840 crore on its face, and the box says Rs 21,000 crore instead. A wrong denominator is caught by comparing a rupee figure with a document, never by looking at the percentage it produced.

Then produce the other mistake, gentler and easier to catch. Type Rs 6,840 crore into the first box, the Rs 5,040 crore of operating expenses with the Rs 1,800 crore of provisions folded in, and the published reading climbs to 69.51 per cent. Press the first button afterwards to put the calculator back where it started.

Try it out

The third button changes all four outputs. Which one of them could have caught the wrong entry?

Try it out

The statement also shows provisions of Rs 1,800 crore. Which box do they go in?

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How does somebody actually use the two readings?

Picture an analyst with six lenders to lay out on one sheet. The analyst is not looking for a winner but for lenders whose numbers were built the same way. Only those can sit in one column. The two readings do that sorting work for them. Any lender whose two readings collapse onto one number earns nothing outside interest. Any lender whose readings sit far apart earns a large slice of its income from fees. Before the sheet compares anybody with anybody, the gap between a lender's own two readings has already sorted the list into two kinds of business. Suvarna Commercial Bank Limited sits 16.52 points away from itself; Rukmini Finance Limited sits zero points away from itself. The distance is not a scoreboard, it is a filing system.

The gap between a lender and itself sorts the list before any comparison starts HOW FAR APART ARE THIS LENDER AND ITSELF? no gap at all a wide gap EVERYTHING IT EARNS IS INTEREST Both readings are one number, so the published figure is already like for like. 38.96 and 38.96 A REAL SLICE IS NOT INTEREST The published figure sits below the like-for-like one, and the gap is the fees. 51.22 and 67.74 NEITHER BRANCH IS THE BETTER ONE TO BE ON. THIS SORTS, IT DOES NOT RANK. The gap says where a lender's income comes from and says nothing at all about how well it is run.
The distance between a lender's own two readings sorts it into a business earning only interest or one earning a real slice outside interest, before any comparison with anybody else begins.

Somebody inside a lender uses it differently. A finance team watching its own ratio through a year has both figures for its own institution and no denominator problem at all, so the useful thing there is which of the two moved. If the published ratio improved and the like-for-like reading did not, the improvement came from the fee side rather than from anything getting cheaper to run. If both moved together, the movement is in the expense line itself. And a household reading a lender's annual statement out of ordinary curiosity gets the plainest version of all: out of every hundred rupees this lender took in, this many went on running it, and the calculator names which hundred rupees that was.

Try it out

A lender's published ratio improved over the year and its like-for-like reading did not move at all. What changed?

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What does the output not settle?

A great deal. A number in a box carries an authority it has not earned, and that is worth being blunt about. The calculator does not say whether a ratio is high or low. The calculator was never told which trade the institution is in, how many branches it runs, whether it is building something expensive this year or harvesting something built five years ago. A lender that spends heavily on a network it has just laid down and a lender that spends nothing because it has stopped investing can print the same ratio, and this tool cannot tell them apart because it has been shown three numbers and nothing else.

Two opposite situations, arriving at one identical number SPENDING HEAVILY NOW A lender laying down something it expects to earn from later, so the cost is ahead of the income. SPENDING ON NOTHING A lender that has stopped putting anything in, so the cost line is low and stays low. THE SAME RATIO, WHATEVER IT IS no figure is printed in the middle box, because putting one there would suggest a level at which this question becomes answerable, and there is no such level WHAT THE CALCULATOR WAS TOLD: THREE FIGURES, ALL OF THEM AMOUNTS. What it was not told: what the institution does, what the spending bought, whether the period was an ordinary one, and anything whatsoever about what sits below operating profit.
Two lenders in opposite situations can print the identical ratio, and nothing in the three figures the calculator was given carries what is needed to tell which one is on the screen.

The calculator also sees nothing below operating profit. Provisions and credit costsWhat loans going bad actually cost the lender over the period. Credit costs sit below operating profit and are covered separately. are outside it completely. A lender can look inexpensive to run and still be expensive to own once what it lends starts going wrong. The lower half of the statement is covered separately. And the calculator produces no view about any institution at all, including the two lenders whose figures sit behind its buttons. Neither of them is put forward as well run. Neither ratio is a level anybody ought to be aiming at. The calculator gives a division, done carefully, with its denominator printed in plain sight: Rs 9,840 crore at the bank, Rs 1,386 crore at the finance company.

Try it out

The calculator returns 51.22 per cent. Is that a good ratio?

Set elsewhere, and left blank here on purpose

Which two things here belong to somebody else to state?

The itemWho sets it, and where the value goes
How a supervised institution must classify what it earned and what it spent when it reportsReserve Bank of India, rbi.org.in
The periods a supervised institution must report on, and the dates its figures are struck atReserve Bank of India, rbi.org.in

Both rows are empty and both stay empty. Everything said above about where a line sits was said in general terms for that reason: below the income lines, above the provisions line, same period for all three. The actual arrangement of a published statement follows a classification the supervisor sets rather than the person doing the division, and that classification moves. The shape described above is a map rather than a specimen, and a layout that does not match it is still the layout the authority requires.

Where this calculator stops. Everything the cost to income ratio actually measures, everything that belongs in each line as a matter of substance, and the ways the ratio gets misread from one institution to the next are all covered separately, and this calculator assumes every bit of it. The other efficiency measures, and the relationship between income growth and a cost ratio that sits behind them, are covered separately too. Return on assets and return on equity are covered separately and this calculator returns neither of them: it stops at operating profit and never reaches a bottom line, so neither limb of that decomposition is available here. Provisions, credit costs and everything else below operating profit are covered separately. The income statement itself, and what it carries, is covered separately. And where each of these lines sits in a published statement follows a classification set by the Reserve Bank of India, which moves.
Reading a Sector Before a Company teaches you to establish what moves a sector before forming any view on a company inside it.

Who sets the two things left blank above?

AuthorityWhy it is named hereSiteChecked
Reserve Bank of IndiaNamed for the way a supervised lender must classify what it earned and what it spent when it publishes. Which box a figure goes into is settled here; which line that classification puts where is the authority's to set.rbi.org.in23 August 2026
Reserve Bank of IndiaNamed for the periods a supervised lender must report on and the dates its figures are struck at. All three inputs come from one single period, and which periods must be reported is the authority's to set.rbi.org.in23 August 2026

Suvarna Commercial Bank Limited and Rukmini Finance Limited are invented.
Educational material. Not advice on any investment, tax, budget or market position.

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