Case 045Industry structure and moatsWarm up
Clarvin Auto Glass supplies 70% of the windshields for three car makers who together buy 90% of its output. Who holds the pricing power, and what does that mean for Clarvin's margins?
1The situation
Clarvin Auto Glass makes laminated windshields and toughened side glass. Revenue is Rs 2,000 crore and the EBITDA margin 13%. Three car makers buy 90% of its output, the largest alone 40%; Clarvin in turn supplies about 70% of those three car makers' windshields. One other domestic maker supplies the rest.
Each new car model needs its glass designed, tested and approved over about two years, and contracts run for the life of the model. At every contract renewal the car makers ask for price cuts of about 2% a year, and they pass raw material changes through only with a quarter's lag.
2Your task
Who holds pricing power in this relationship, and what should an analyst expect for Clarvin's margins?
Quick check
Clarvin supplies 70% of its customers' windshields. Does that high share give Clarvin the pricing power?
Worked solution
Try it on paper, then open one step at a time.
30-second answerThe answer to give first
The three car makers hold most of the pricing power, because Clarvin depends on each of them far more than they depend on Clarvin. Clarvin's 70% share and the two-year approval cycle make it sticky within a model's life, but at every renewal the buyers take about 2% a year in price cuts. Margins are therefore capped and steady at best: Clarvin keeps its 13% only by finding 2% of savings every year, and they go to the customer.
Step 1How do you decide who holds pricing power?
A caterer who feeds three large office campuses may run their canteens well, but if one campus leaves, a third of the caterer's business goes with it, while the campus just calls another caterer. Pricing power sits with the side that would lose less if the relationship ended. Use Porter's five forces as the checklist, then ask which force actually presses hardest. For Clarvin it is buyers: three customers are 90% of sales and the largest alone is 40%.
Step 2Does Clarvin's 70% share count for nothing?
It counts within a model's life. A car maker cannot switch windshield suppliers mid-model without two years of testing and approval, so Clarvin's contracts are sticky and its volumes predictable once a model is won. That is real, and it is why Clarvin's margin is stable rather than collapsing. But the power is lopsided at renewal, when the car maker can bring in the other supplier for the next model. The switching costThe cost in money, time or risk a customer bears to move to another supplier; high switching costs protect a supplier between contract renewals. protects Clarvin between renewals, not at them.
Step 3What does this mean for margins?
The car makers take about 2% a year in price. If Clarvin cuts its own costs by 2% a year, its margin stays near 13%; at 1.5% it slides to 10.8% in five years, and at 1% to 8.5%. The productivity Clarvin earns goes to its customers, so the analyst should model a flat margin at best and treat any year of expansion as temporary. Add the quarter's lag on raw material pass-through, and margins dip whenever glass or energy costs rise quickly.
The investment conclusion follows from the structure. Clarvin is a steady, predictable business whose margins are capped by its customers, so value it on stable cash flows, not margin expansion. The number that would change the view is customer mix: a fourth car maker, or export orders, would loosen the buyers' grip more than any efficiency programme.
Where candidates lose it
The common loss is reading 70% share as dominance. Share of the customer's wallet is not the same as power over the customer; what matters is who would lose more if the contract ended.
The second is listing all five forces with equal weight. The interviewer wants the force that decides margins, named and quantified, not a checklist recited.
What the interviewer asks next
- Clarvin wins a fourth car maker worth 15% of sales. How does the balance shift?
- Why do car makers usually keep a second supplier even when one is better?
- How would a move to larger sunroofs and heads-up display glass change Clarvin's position?
Company names and figures are illustrative.
