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096

Case 096Operational risk and loss eventsCore

Ransomware takes a lender's systems down for three days. It normally collects Rs 40 crore a day, pays out Rs 35 crore a day and holds Rs 60 crore of cash. Compute the liquidity squeeze and set out the recovery and resilience measures that matter most.

1The situation

Talvenor Finance, a vehicle and small business lender, is hit by ransomware on a Monday morning. Its loan management system, branch systems and payment gateway go down; the IT team estimates three days to restore from backups. Collections from borrowers, normally about Rs 40 crore a day, stop, because branches cannot receipt cash and the gateway is offline.

Outflows do not stop. About Rs 35 crore a day is due to lenders, bond investors, staff and dealers, paid from the treasury's bank accounts, which still work. Talvenor starts the week with Rs 60 crore of cash. About Rs 10 crore a day of the outflows are dealer and vendor payments that could be delayed by a few days.

2Your task

When does Talvenor run out of cash, how much does it need to get through the outage, and which resilience measures matter most?

Quick check

When does Talvenor run out of cash if nothing changes?

Worked solution

Try it on paper, then open one step at a time.

30-second answerThe answer to give first

Cash runs out during day 2, about 1.7 days in, and Talvenor needs about Rs 45 crore to get through three days. A business that normally makes Rs 5 crore a day loses Rs 35 crore a day once inflows stop and outflows do not. Deferring Rs 10 crore a day of vendor payments cuts the need to Rs 15 crore, and a Rs 50 crore committed line covers it. The measures that matter most are tested backups, a collection route that does not depend on its own systems, and a liquidity buffer sized to an outage.

Step 1How does an IT outage become a cash problem?

Because it cuts one side of the cash flow and not the other. A shop whose card machine breaks still has to pay its staff and suppliers; its sales have stopped, its bills have not. Talvenor is normally Rs 5 crore a day better off, but with collections at zero it is Rs 35 crore a day worse off, so its Rs 60 crore lasts 1.7 days. By the end of day 3 it is Rs 45 crore short. An operational riskThe risk of loss from failed processes, people or systems, or from external events such as a cyber attack. event has turned into a liquidity event.

Rs croreStartDay 1Day 2Day 3
Cash, all payments made60+25-10-45
Cash, Rs 10 crore a day deferred60+35+10-15
With no collections Talvenor's cash falls from Rs 60 crore to minus Rs 45 crore by the end of day 3; deferring Rs 10 crore a day of vendor payments limits the shortfall to Rs 15 crore.
No collections, full payments: cash runs out on day 2a Rs 50 crore committed line-40+400+60Start+25End of day 1-10End of day 2-45End of day 3deferring Rs 10 cra day: -15zero at day 1.7
Talvenor's cash falls Rs 35 crore a day during the outage, crossing zero about 1.7 days in and reaching minus Rs 45 crore by day 3, a gap a Rs 50 crore committed credit line would cover.
Step 2What does Talvenor do in the first 48 hours?

Rank the outflows and draw on backup liquidity before it is needed. Lender and bond payments come first, because a missed payment is a default that no restoration can undo; salaries second; dealer and vendor payments can wait a few days with a phone call. Deferring Rs 10 crore a day brings the need down to Rs 15 crore. Draw the committed credit line on day 1, not day 2: a lender that has just announced a cyber attack is the worst-placed borrower to negotiate new money. Tell the regulator and key lenders early, before they hear it elsewhere.

Step 3Which resilience measures matter most?

The ones that keep cash moving when systems do not. First, collections that run outside Talvenor's own systems, such as repayment mandates executed by its banks, so money keeps arriving even when its own software is down. Second, offline, tested backups with a recovery time for payment systems measured in hours, rehearsed, not assumed. Third, a liquidity buffer sized to an outage: five days of outflows, Rs 175 crore, or a committed line of that size. Fourth, a manual payment process for the critical outflows, with dual sign-off, because fraud attempts rise during an incident.

Then say what the numbers leave out. When systems return, three days of missed collections, about Rs 120 crore, do not all arrive at once; some borrowers will pay late and some will not pay the missed instalment at all. The squeeze can last a week or two after the systems are back, so the credit line should not be repaid the day the outage ends.

Where candidates lose it

The usual slip is netting the Rs 40 crore and Rs 35 crore and concluding the company is Rs 5 crore a day better off, so it cannot run short. The outage removes the inflow entirely; the net figure only holds when both sides are flowing.

The second is answering only with IT fixes. Backups restore systems; they do not pay lenders on day 2. Interviewers want the liquidity plan alongside the recovery plan.

What the interviewer asks next

  • The outage lasts seven days. How big a committed line would you want?
  • Should Talvenor pay the ransom to restore systems faster? Who decides, and on what grounds?
  • Which key risk indicators would you report to the board for cyber resilience?
← Case 095An expected credit loss model links default rates to GDP growth. A year of GDP falling 7% and a year of 9% growth send its predictions to 9% and 1%, while actual defaults were 4% and 5%. Diagnose the failure and design a management overlay with a governance trail.Case 097 →A hydro project sells all its power to one state distribution company, which now pays 240 days after billing on Rs 600 crore a year. With Rs 280 crore of annual debt service and a six-month reserve, how much cash is trapped, how long does the reserve last, and what can the lender do?

Company names and figures are illustrative.

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