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061

Case 061Short sellingCore

Vornix EdTech spends Rs 12,000 to acquire a customer paying Rs 500 a month at a 30% gross margin, with 4% monthly churn, and trades at 8x sales. Build the unit economics and make the short case.

Coatue ManagementNew York · 2023

1The situation

Vornix EdTech sells a subscription to live tutoring for school students at Rs 500 a month. After tutor pay and platform costs, its gross margin is 30%. It spends about Rs 12,000 in marketing and sales commission for each new subscriber, and 4% of subscribers cancel every month.

Vornix has 10 lakh subscribers, revenue of about Rs 600 crore a year, and an enterprise value of about Rs 4,800 crore, 8x sales. Management's investor deck highlights subscriber growth and does not disclose cohort retention.

2Your task

What is a customer worth against what it costs, what does it cost Vornix just to stand still, and what is the short case, including what could go wrong with it?

Quick check

Roughly what is a Vornix customer's lifetime gross profit?

Worked solution

Try it on paper, then open one step at a time.

30-second answerThe answer to give first

Each Vornix customer earns about Rs 3,750 of gross profit and costs Rs 12,000 to win, so every new customer destroys about Rs 8,250. Lifetime value is 0.31x acquisition cost against a healthy 3x. Just to replace churners, Vornix spends about Rs 576 crore a year against Rs 180 crore of gross profit. At 8x sales the market prices economics the company does not have: growth burns value.

Step 1What is one customer worth against what they cost?

Follow one customer from signing up to leaving. A gym that pays Rs 12,000 in referral bonuses for each new member, who pays Rs 500 a month and quits after about two years, can never earn back the bonus if most of that Rs 500 goes on trainers. Rs 500 at a 30% margin is Rs 150 a month of gross profit; 4% monthly churn means the average customer stays 25 months; so lifetime valueThe gross profit a customer is expected to generate over the whole time they stay, before the cost of winning them. is Rs 150 x 25 = Rs 3,750. Against Rs 12,000 of acquisition cost, that is a loss of about Rs 8,250 on every new subscriber, before any head office cost.

Per customer: what it costs to win, against what it earns before leavingCost to acquireRs 12,000Lifetime gross profitRs 150 x 25 monthsRs 3,750shortfall Rs 8,250Lifetime value / acquisition cost0.31xhealthy is 3x or moreMonths to earn back Rs 12,00080against an average life of 25
A Vornix customer costs Rs 12,000 to acquire but generates only about Rs 3,750 of gross profit over an average 25-month life, so each one destroys about Rs 8,250 and would take 80 months to pay back.
The relationship
LTV=500×0.300.04=3,750LTVCAC=3,75012,000=0.31\text{LTV} = \frac{500 \times 0.30}{0.04} = 3,750 \qquad \frac{\text{LTV}}{\text{CAC}} = \frac{3,750}{12{,}000} = 0.31
500 x 0.30gross profit per customer per month, Rs 150
0.04monthly churn; 1 / 0.04 is the average life of 25 months
CACcustomer acquisition cost, Rs 12,000
What it says in wordsA customer returns about 31 paise of gross profit for every rupee spent winning them, and less still once the money is discounted: about Rs 3,000 at 1% a month.
Step 2What would have to change for the model to work?

Solve for each lever alone. To break even, churn would have to fall from 4% to 1.25% a month, or acquisition cost fall from Rs 12,000 to Rs 3,750, or gross margin rise to 96%. None of these is a small fix. A tutoring business cannot run at a 96% margin, and cutting churn by two-thirds means most families keeping the subscription for six years. The bulls must believe in some mix of all three, and the deck gives no cohort data to support any of them.

Step 3What does standing still cost?

Here is the part that decides the short. With 10 lakh subscribers and 4% churn, 40,000 leave every month, so Vornix spends about Rs 576 crore a year replacing them, against Rs 180 crore of gross profit from the whole base. That is a burn of about Rs 396 crore a year before any salaries or rent, and it buys no growth at all. Every extra subscriber added makes the burn worse, which is why subscriber growth, the number the deck leads with, is the wrong thing to celebrate.

Just to stay at 10 lakh subscribers for a year, Rs crore180Gross profit, whole base576Cost to replace churners-396Burn before overheads40,000 new customers a month x Rs 12,000, for twelve months
Just to hold 10 lakh subscribers for a year, Vornix must replace 40,000 churners a month at Rs 12,000 each, about Rs 576 crore, against Rs 180 crore of gross profit, a burn of about Rs 396 crore before overheads.
Step 4How do you frame the short, and what could hurt it?

The thesis in one line: Vornix is valued at 8x sales, about Rs 4,800 crore, as if customers were profitable, when each one loses about Rs 8,250. The catalyst is funding: a business burning several hundred crore a year must raise money, and a raise at a lower price, or a cut in marketing that shows growth stalling, forces the market to look at unit economics. The risks are real. Older cohorts may churn far less than 4%, which would lift lifetime value; a price rise could pass; a strategic buyer could pay for the brand; and loss-making growth stocks can rally hard, so a short like this is sized small, with borrow cost checked and a stop agreed before entry.

Where candidates lose it

The frequent error is computing lifetime value on revenue, Rs 500 x 25 = Rs 12,500, which makes Vornix look like it earns back its acquisition cost. Only gross profit pays for acquisition.

The second is stopping at the unit loss. The interviewer wants the next step: what churn does to the whole company, the cost of standing still, and a catalyst that makes the market care.

What the interviewer asks next

  • Management says year-two customers churn only 1.5% a month. How does lifetime value change, and what data would you ask for?
  • How would you size this short in a book, and where is your stop?
  • What would make you cover the short early?

Asked at Coatue Management, Technology, Media and Telecom (TMT), New York, 2023 (Wall Street Oasis): Asked general questions about long / short, my investment style, pitch, 5 best / worst business models

← Case 060Ashvel Capital's 99% one-day VaR model was breached on 7 of the last 250 days, against 2.5 expected. How unlikely is that if the model is right, and what do you change?Case 062 →A backtest on Orlin Minerals gives a Sharpe ratio of 2.1. The price file has one duplicated day and one bad print at ten times the true price that reverts the next day. What does cleaning do to the Sharpe, and how would you catch these errors automatically?

Company names and figures are illustrative.

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