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099

Case 099Portfolio management and follow-onsCore

What is the worst investment the fund has made? Write the post-mortem on Bazaarvik Social Commerce, written off after the fund put in Rs 45 crore over three rounds while buyers grew 6x on incentives of up to Rs 140 an order. Which signals were visible at each round, and what rule would have stopped the follow-ons?

Bessemer Venture PartnersNew York · 2014

1The situation

Bazaarvik Social Commerce let shoppers in small towns buy groceries and household goods in groups through a reseller in their neighbourhood. Your fund led the Series A with Rs 10 crore, when it had 2 lakh monthly buyers, 38% of buyers still ordering in their third month, a Rs 20 incentive per order and a Rs 90 loss per order after delivery and incentives. Buyers order about 1.2 times a month.

The fund followed on with Rs 15 crore in the Series B a year later and Rs 20 crore in the Series C a year after that. By the Series C, monthly buyers were 12 lakh, 6x the Series A level, incentives were Rs 140 an order and the company reported 44% month-three retention. In year three, a new round failed, incentives were stopped, month-three retention fell to 14% and the company shut down. In the Series B and C data rooms there was also a test city where incentives had been paused for two months.

2Your task

Lay out what was visible at each round, find the signal that should have stopped the follow-ons, and write the rule.

Quick check

Which number at the Series B should have stopped the follow-on?

Worked solution

Try it on paper, then open one step at a time.

30-second answerThe answer to give first

The decisive signal was visible before the second cheque: in the test city without incentives only 16% of buyers stayed to month three, against 41% reported with them. Buyers grew 6x while incentives rose from Rs 20 to Rs 140 an order, so retention was being paid for. A rule requiring 25% month-three retention without incentives, and positive contribution before incentives, would have stopped the Series B and C cheques and saved Rs 35 of the Rs 45 crore.

Step 1How should a post-mortem be built?

After a bad cricket season, a good coach replays the matches and asks at what point the problem was visible and what rule would have caught it, not who was unlucky. A venture post-mortem does the same: for each cheque, list what the fund knew, find the first number that pointed to the outcome, and turn it into a rule the fund can use next time. Interviewers who ask about the worst investment are testing whether you can do this honestly, without blaming the market.

Step 2What was visible at each round?

At the Series A, 38% month-three retention with a small Rs 20 incentive was a reasonable start. At the Series B, buyers had tripled, but the incentive had risen to Rs 90 an order, the loss per order had widened from Rs 90 to Rs 150, and the test city showed only 16% retention without incentives. At the Series C, buyers were 12 lakh and reported retention 44%, but incentives were Rs 140 an order and the test city still showed 15%. Monthly losses on orders had grown from about Rs 2.2 crore to Rs 25.9 crore.

The warning was in the test city before the second chequeSeries A, Year 0Fund chequeRs 10 crMonthly buyers2 lakhReported M3 retention38%Without incentivesnot testedIncentive per orderRs 20Loss per orderRs 90Series B, Year 1Fund chequeRs 15 crMonthly buyers6 lakhReported M3 retention41%Without incentives16%Incentive per orderRs 90Loss per orderRs 150Series C, Year 2Fund chequeRs 20 crMonthly buyers12 lakhReported M3 retention44%Without incentives15%Incentive per orderRs 140Loss per orderRs 180Year 3Incentivesstopped14%retentionWritten offRs 45 croreRule: no follow-on unless buyers kept without incentives clear 25% at month threeand contribution before incentives is positive. It fails at Series B and saves Rs 35 crore.
Across three rounds buyers rose sixfold while incentives per order rose sevenfold, and the test city's 16% retention without incentives at the Series B was close to the 14% the whole company showed once incentives stopped.
At the roundSeries ASeries BSeries C
Fund cheque, Rs crore101520
Monthly buyers, lakh2612
Reported month-three retention38%41%44%
Retention without incentivesnot tested16%15%
Incentive per order, Rs2090140
Loss per order after incentives, Rs90150180
Contribution before incentives, Rs-70-60-40
Monthly loss on orders, Rs crore2.210.825.9
Reported retention rose round after round only because incentives rose faster, while the incentive-free test and the negative contribution before incentives never improved enough to support the follow-ons.
Step 3Why could the business never pay back its incentives?

Follow one buyer. Over three months at 1.2 orders a month and Rs 140 an order, the company spends about Rs 504 on incentives. If only 14% of those buyers stay once incentives stop, each lasting buyer cost about Rs 3,600 in incentives alone, and even that buyer loses Rs 40 an order before incentives, so there is nothing to pay the Rs 3,600 back. Incentives can be a sound way to start habits if the buyer later earns a profit. Here contribution before incentives was negative at every round, so growth made losses bigger, not smaller.

The relationship
1.2×3×1400.14=5040.14=Rs 3,600 per lasting buyer\frac{1.2 \times 3 \times 140}{0.14} = \frac{504}{0.14} = \text{Rs } 3,600 \text{ per lasting buyer}
1.2 x 3orders in a buyer's first three months
140incentive per order, Rs
0.14share of buyers who stay without incentives
What it says in wordsIncentive spend per buyer, spread over the few who stay, is the true cost of each lasting buyer.
Step 4What rule would have stopped the follow-ons?

No follow-on unless buyers acquired or kept without incentives clear 25% retention at month three, and contribution per order before incentives is positive or on a dated path to positive. At the Series B the test city showed 16% and contribution before incentives was minus Rs 60, so the rule fails and the fund keeps Rs 35 crore of reserves for other companies. The honest part of the post-mortem is that the data was in the room: the fund looked at reported retention and buyer growth because those were the numbers the company led with. The limit: one test city can be unrepresentative, so the rule should ask for a clean test, not just any number.

Where candidates lose it

Candidates answer the worst-investment question with bad luck, a funding winter or competition. The interviewer wants to hear which number was visible, which was ignored, and what rule changes as a result.

The second miss is blaming the Series A. The first cheque was a reasonable bet on 38% retention with small incentives; the avoidable loss was the Rs 35 crore of follow-ons made after the incentive-free test failed.

What the interviewer asks next

  • What would you have needed to see at the Series B to make the follow-on right?
  • How would you design a clean incentive-free test with a portfolio company's management?
  • Is the rule too strict for marketplaces that need subsidies to reach density?
  • How do you raise this kind of concern at a board without losing the founders' trust?

Asked at Bessemer Venture Partners, Growth Equity, New York, 2014 (Wall Street Oasis): What is the worst investment Bessemer has made?

← Case 098Chitravik Studio raised Rs 3 crore on a SAFE with a Rs 30 crore post-money cap and a 20% discount. The Series A prices the company at Rs 80 crore pre-money with Rs 20 crore raised. Does the cap or the discount apply, and what does the SAFE holder own after the round? What changes if the Series A is at Rs 30 crore pre-money?Case 100 →Explain why a growth fund should invest in Medivrit Labs, a diagnostics chain with 120 collection centres, revenue Rs 420 crore, EBITDA 22% and same-centre growth of 14%. A new centre costs Rs 1.1 crore and reaches Rs 3.5 crore of revenue at 28% EBITDA by year three. The ask is Rs 300 crore for 18%. Build the case on centre economics and an exit at 18x EBITDA in five years.

Company names and figures are illustrative.

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