Case 099Portfolio management and follow-onsCore
What is the worst investment the fund has made? Write the post-mortem on Bazaarvik Social Commerce, written off after the fund put in Rs 45 crore over three rounds while buyers grew 6x on incentives of up to Rs 140 an order. Which signals were visible at each round, and what rule would have stopped the follow-ons?
1The situation
Bazaarvik Social Commerce let shoppers in small towns buy groceries and household goods in groups through a reseller in their neighbourhood. Your fund led the Series A with Rs 10 crore, when it had 2 lakh monthly buyers, 38% of buyers still ordering in their third month, a Rs 20 incentive per order and a Rs 90 loss per order after delivery and incentives. Buyers order about 1.2 times a month.
The fund followed on with Rs 15 crore in the Series B a year later and Rs 20 crore in the Series C a year after that. By the Series C, monthly buyers were 12 lakh, 6x the Series A level, incentives were Rs 140 an order and the company reported 44% month-three retention. In year three, a new round failed, incentives were stopped, month-three retention fell to 14% and the company shut down. In the Series B and C data rooms there was also a test city where incentives had been paused for two months.
2Your task
Lay out what was visible at each round, find the signal that should have stopped the follow-ons, and write the rule.
Quick check
Which number at the Series B should have stopped the follow-on?
Worked solution
Try it on paper, then open one step at a time.
30-second answerThe answer to give first
The decisive signal was visible before the second cheque: in the test city without incentives only 16% of buyers stayed to month three, against 41% reported with them. Buyers grew 6x while incentives rose from Rs 20 to Rs 140 an order, so retention was being paid for. A rule requiring 25% month-three retention without incentives, and positive contribution before incentives, would have stopped the Series B and C cheques and saved Rs 35 of the Rs 45 crore.
Step 1How should a post-mortem be built?
After a bad cricket season, a good coach replays the matches and asks at what point the problem was visible and what rule would have caught it, not who was unlucky. A venture post-mortem does the same: for each cheque, list what the fund knew, find the first number that pointed to the outcome, and turn it into a rule the fund can use next time. Interviewers who ask about the worst investment are testing whether you can do this honestly, without blaming the market.
Step 2What was visible at each round?
At the Series A, 38% month-three retention with a small Rs 20 incentive was a reasonable start. At the Series B, buyers had tripled, but the incentive had risen to Rs 90 an order, the loss per order had widened from Rs 90 to Rs 150, and the test city showed only 16% retention without incentives. At the Series C, buyers were 12 lakh and reported retention 44%, but incentives were Rs 140 an order and the test city still showed 15%. Monthly losses on orders had grown from about Rs 2.2 crore to Rs 25.9 crore.
| At the round | Series A | Series B | Series C |
|---|---|---|---|
| Fund cheque, Rs crore | 10 | 15 | 20 |
| Monthly buyers, lakh | 2 | 6 | 12 |
| Reported month-three retention | 38% | 41% | 44% |
| Retention without incentives | not tested | 16% | 15% |
| Incentive per order, Rs | 20 | 90 | 140 |
| Loss per order after incentives, Rs | 90 | 150 | 180 |
| Contribution before incentives, Rs | -70 | -60 | -40 |
| Monthly loss on orders, Rs crore | 2.2 | 10.8 | 25.9 |
Step 3Why could the business never pay back its incentives?
Follow one buyer. Over three months at 1.2 orders a month and Rs 140 an order, the company spends about Rs 504 on incentives. If only 14% of those buyers stay once incentives stop, each lasting buyer cost about Rs 3,600 in incentives alone, and even that buyer loses Rs 40 an order before incentives, so there is nothing to pay the Rs 3,600 back. Incentives can be a sound way to start habits if the buyer later earns a profit. Here contribution before incentives was negative at every round, so growth made losses bigger, not smaller.
| 1.2 x 3 | orders in a buyer's first three months |
| 140 | incentive per order, Rs |
| 0.14 | share of buyers who stay without incentives |
Step 4What rule would have stopped the follow-ons?
No follow-on unless buyers acquired or kept without incentives clear 25% retention at month three, and contribution per order before incentives is positive or on a dated path to positive. At the Series B the test city showed 16% and contribution before incentives was minus Rs 60, so the rule fails and the fund keeps Rs 35 crore of reserves for other companies. The honest part of the post-mortem is that the data was in the room: the fund looked at reported retention and buyer growth because those were the numbers the company led with. The limit: one test city can be unrepresentative, so the rule should ask for a clean test, not just any number.
Where candidates lose it
Candidates answer the worst-investment question with bad luck, a funding winter or competition. The interviewer wants to hear which number was visible, which was ignored, and what rule changes as a result.
The second miss is blaming the Series A. The first cheque was a reasonable bet on 38% retention with small incentives; the avoidable loss was the Rs 35 crore of follow-ons made after the incentive-free test failed.
What the interviewer asks next
- What would you have needed to see at the Series B to make the follow-on right?
- How would you design a clean incentive-free test with a portfolio company's management?
- Is the rule too strict for marketplaces that need subsidies to reach density?
- How do you raise this kind of concern at a board without losing the founders' trust?
Asked at Bessemer Venture Partners, Growth Equity, New York, 2014 (Wall Street Oasis): What is the worst investment Bessemer has made?
Company names and figures are illustrative.
