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015

Case 015NAV operations and operational riskCore

A dealer keyed an order for Rs 48 crore instead of Rs 4.8 crore in a mid cap stock that trades Rs 30 crore a day, and the price rose 6% during execution. What does unwinding cost, who bears it, and which controls failed?

1The situation

Rajhamsa Mutual Fund's mid cap fund, Rs 6,000 crore in size, asked its dealing desk to buy Rs 4.8 crore of Taravali Pipes, an invented mid cap stock that trades about Rs 30 crore a day. The dealer keyed Rs 48 crore. The order went through the system and was executed over the day. The price moved from Rs 100 to Rs 106 during execution and the fund's average purchase price was Rs 103.

Had the correct order gone out, it would have filled at about Rs 100.3. The error was spotted after the close. Operations estimates the excess shares can be sold over the next week or so, at an average of about Rs 99 as the price gives back the move.

2Your task

What is the cost of the error, who bears it, and which controls should have stopped it?

Quick check

Roughly what share of a normal day's trading in the stock was the Rs 48 crore order?

Worked solution

Try it on paper, then open one step at a time.

30-second answerThe answer to give first

The error costs about Rs 1.80 crore, and the AMC bears it, not the scheme. About Rs 1.68 crore is lost buying the extra Rs 43.2 crore at Rs 103 and selling at about Rs 99, and about Rs 0.13 crore is the higher price paid on the intended order. Four controls failed: matching the ticket to the manager's order, a volume limit, a second approver for large orders, and a pause on a sharp price move.

Step 1What exactly went wrong in the trade?

Typing an extra zero on a bank transfer is a small slip with a big result, which is why banking apps ask you to confirm a payment ten times your usual size. An order of 160% of a stock's daily turnover is large enough to move the price on its own, so the error both bought ten times the shares and raised the price paid for all of them. The fund paid an average Rs 103 for shares that would have cost about Rs 100.3 had only the intended order gone in. The 6% rise is mostly the fund's own buying.

The order that went out, and the four checks it passedORDER TICKET Rajhamsa Mid Cap FundSideBUYStockTaravali PipesFund manager askedRs 4,80,00,000Dealer keyedRs 48,00,00,000Stock's daily turnoverRs 30,00,00,000Order as share of a day160%Extra zero: ten times the orderTicket matches the manager's orderFailed: no match checkOrder under 25% of daily turnoverFailed: no volume limitLarge orders need a second approverFailed: single sign-offPrice move pauses executionFailed: ran through +6%Cost of the error: about Rs 1.80 crore, 3 basis points of the fundBorne by the AMC, not the scheme's investors, under the usual error-trade policy
The dealer keyed Rs 48 crore instead of Rs 4.8 crore, 160% of the stock's daily turnover, and the order passed four checks that should each have stopped it, costing about Rs 1.80 crore.
Step 2What does the error cost?

Split it into the two harms. The excess Rs 43.2 crore of shares was bought at an average Rs 103 and will be sold at about Rs 99, losing about 3.9% of it, Rs 1.68 crore. The intended Rs 4.8 crore also cost more, because it was filled inside the error's price spike: Rs 103 instead of about Rs 100.3, an extra Rs 0.13 crore. In total the error costs about Rs 1.80 crore, about 3 basis points of the fund. The unwind estimate is itself uncertain: selling at 20% of daily turnover takes about 7 trading days, and the price can move either way meanwhile.

PieceAmount, Rs croreBought atWorth or sold atCost, Rs crore
Excess shares43.2Rs 103Rs 991.68
Intended order4.8Rs 103Rs 100.3 fair fill0.13
Total1.80
The error costs about Rs 1.68 crore on the excess shares and Rs 0.13 crore of extra cost on the intended order, Rs 1.80 crore in all.
Step 3Who bears the cost?

The investors did nothing wrong, so they should not pay. Under the usual error-trade policy, the AMC moves the excess shares to its own error account, unwinds them there, and compensates the scheme for any loss, so the NAV is restored as if the error never happened. The intended order's extra cost is part of the same compensation. Many policies also say that if an error happens to make money, the gain stays with the scheme, so the AMC can never benefit from its own mistake. Check the AMC's written policy and the current regulatory expectations; the principle is that investors are made whole and the record shows how.

Step 4Which controls failed?

Four, each of which should have stopped the order alone. The order system did not compare the dealer's ticket with the fund manager's instruction. There was no hard limit on order size against daily turnover; a ticket above, say, 25% of a day should need an override. An order ten times the instruction and 160% of a day's volume passed with a single sign-off, which means the controls existed in name only. And nobody paused when the stock rose 6% under the fund's own buying. The fix list follows directly: automatic matching, volume and value limits, a second approver above a threshold, and real-time alerts on price moves during execution. Then test them by trying to push a bad order through.

Where candidates lose it

The common loss is costing only the excess shares and forgetting that the intended order was also filled at the inflated price. Both harms come from the same error.

The second is saying the scheme takes the hit because markets move. An error is not market risk; the investors are made whole and the AMC carries the loss.

What the interviewer asks next

  • The price fell instead of rising, and the excess shares can be sold at a profit. Who keeps the gain?
  • How would you set the volume limit for a fund that holds small caps?
  • The error is found three days later, after two NAVs were struck. What else must be done?
← Case 014A large cap fund beat its peers by 2.4% a year for three years, but its quarterly holdings show 26% to 31% in stocks ranked outside the top 100 by market value. Is the outperformance skill, and what do you do about a fund whose label no longer describes it?Case 016 →A 58-year-old client has just lost her husband. She receives Rs 1.4 crore of insurance, holds Rs 60 lakh in funds and needs Rs 70,000 a month. How do you approach the first meeting, and what do you do with the money in the first six months?

Company names and figures are illustrative.

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