Case 048Retail and portfolio creditHard
A bank is pricing an unsecured personal loan with a 4% default probability and 70% loss given default. Build the minimum rate from its costs, including capital, and judge a proposal to undercut a competitor's 13% offer.
1The situation
Chandrakor Bank's retail team wants to grow unsecured personal loans to salaried borrowers in its mid-risk grade. The bank's scorecard puts the one-year default probability for this grade at 4%, and its collections history gives a loss given default of 70%. Funds cost the bank 7%, servicing and collection cost 2% of the loan a year, and the bank's capital policy holds equity equal to 12% of the loan, on which shareholders expect 15%.
A competitor is advertising the same loan at 13%. The retail head proposes 12.5% to win share, arguing that the loans will perform on average. Ignore tax, and treat the loan as one year long for simplicity.
2Your task
What is the minimum rate that covers every cost, what does the loan earn at 12.5% and at 13%, and should the bank undercut?
Quick check
What is the minimum rate that covers every cost, including the capital?
Worked solution
Try it on paper, then open one step at a time.
30-second answerThe answer to give first
The floor is about 12.76%, so the competitor's 13% clears it by only 0.24 points, and the proposed 12.5% does not clear it at all. Funding costs 7.00%, running the loan 2.00%, expected loss 2.80% and the capital charge 0.96%. At 12.5% the loan earns 12.8% on its capital against a 15% hurdle. Allow for defaulters also skipping interest and the floor is nearer 13.3%, so undercutting would lend below cost.
Step 1What does the rate have to cover?
A shopkeeper pricing a product adds what it cost to buy, the rent, an allowance for breakages, and a return on the money tied up in the shop. A loan is priced the same way. Funding costs 7.00%, servicing 2.00%, expected loss is 4% x 70% = 2.80%, and the capital charge is 0.96%: a floor of 12.76% before any profit above the hurdle. The expected lossThe average credit loss a lender should plan for: the probability of default times the share of the loan lost if default happens. It is a cost of doing business, priced in, not a risk held capital against. is a cost, like breakages: across many loans it will happen, so it belongs in the price.
The capital charge needs one more sentence because it is where candidates go wrong. Of every Rs 100 lent, Rs 12 is funded by shareholders and Rs 88 by deposits. The 7% funding line already charges for all Rs 100 as if it were deposits. Shareholders want 15% on their Rs 12, which is 8 points more than deposits cost, so the extra charge is 12% x 8% = 0.96%.
| c_f, c_o | cost of funds, 7%, and operating cost, 2% |
| PD \times LGD | expected loss, 4% x 70% |
| k | capital held as a share of the loan, 12% |
| r_e | return shareholders require, 15% |
Step 2Should Chandrakor match or undercut the competitor's 13%?
Turn each rate into the return on the capital it uses. Profit per Rs 100 is the rate less Rs 6.16 of deposit cost on Rs 88, less Rs 2 of servicing and Rs 2.80 of expected loss, all divided by the Rs 12 of capital. At 12.5% the loan earns 12.8% on capital, below the 15% shareholders require; at 13% it earns 17.0%. Because capital is only 12% of the loan, every 0.1 point of rate moves the return on capital by about 0.8 points, so small pricing decisions have large effects on value.
| Loan rate | Margin over floor, points | Return on capital | Against 15% hurdle |
|---|---|---|---|
| 12.50%, proposed | -0.26 | 12.8% | destroys value |
| 12.76%, floor | 0.00 | 15.0% | breaks even |
| 13.00%, competitor | 0.24 | 17.0% | thin surplus |
Step 3What does the simple build leave out?
Two things, and both push the floor up. First, the additive build assumes a defaulter still pays the year's interest. Over one year, a borrower who defaults pays neither interest nor the lost 70% of principal, so the rate must be earned on the 96% who repay. Solving it exactly, the floor is about 13.29%, which puts even the competitor's 13% slightly below full cost. Second, adverse selectionWhen a lower price attracts a disproportionate share of the riskier customers, because they are the ones most often turned down or overcharged elsewhere.: if Chandrakor undercuts the market, it attracts borrowers other lenders priced higher or declined. If the true default rate in that pool is 5% instead of 4%, expected loss rises to 3.50% and the floor to 13.46%.
So the judgement is clear on these numbers. Undercutting at 12.5% lends below cost from the first day, and the shortfall widens if the cheaper price draws in weaker borrowers. Matching 13% is roughly break-even once defaults are treated properly. The bank should hold its price at or above 13% for this grade and compete on speed and service, or tighten the grade so that the default rate supports a lower rate. The limitation of the whole exercise is that the 4% and 70% are estimates from the bank's own history; a new segment deserves a margin for being wrong about them.
Where candidates lose it
The common error is to price at funding plus expected loss, 11.8%, and call anything above that profit. Servicing and the return on capital are costs too; leave them out and the bank grows a book that earns below its hurdle while looking profitable.
The second is to charge the full 15% on capital as well as 7% on the whole loan, giving 13.6%. The equity replaces deposits on 12% of the loan, so only the 8-point gap is an extra cost.
What the interviewer asks next
- The default rate for this grade turns out to be 5%. What is the new floor, and what does 13% earn now?
- How would you price a borrower in the best grade, with a 1% default rate and 60% loss given default?
- Why might a competitor rationally offer 13% on this grade when your floor is close to it?
Company names and figures are illustrative.
