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Wealth, Advice & Personal Finance
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Your Credit Record: Report, History and Utilisation

A credit record is a file held by the credit information companies listing every credit commitment a household has, how each has been paid, and how much of any available limit is in use. The report is that file. The score is a single number computed from it. The report and the score differ, and only one of the two can be wrong in a way anybody can correct.

The common misunderstanding treats the score as the thing and the report as its summary. The order runs the other way. The report is the record. The score is computed from it afterwards by a rule somebody chose. A number produced by a rule cannot be argued with; a record can.

What is a credit record, and who holds it?

Start in a market lane. The grocer keeps a slate for the households he knows, and so does the milk supplier, and so does the tailor halfway down. Every slate is true and every slate is partial. A credit record is that pooling done deliberately: the credit information companiesLicensed businesses that collect account information from lenders and keep one file per borrower. The companies lend nothing themselves and decide nothing about any application. file what each lender sends in, and everything filed that way is the record.

A credit record is written neither by the household nor by the credit information companies, but by lenders reporting their own accounts, so it can only contain what a lender chose to send in. It is a copy of somebody else's books, so a mistake there becomes a mistake here. The record updates when a lender sends the next file. And an obligation with no lender attached never enters at all.

How anything gets onto a credit record. There is only one way in. FOLLOW IT LEFT TO RIGHT. THE HOUSEHOLD APPEARS ONLY IN THE FIRST BOX. STEP 1 The household pays, or does not pay STEP 2 The lender writes it on its own books STEP 3 The lender sends the account in. THE ONLY DOOR STEP 4 The company files it under one name STEP 5 The report is supplied. A score is computed A DEBT WITH NO LENDER IN THIS CHAIN NEVER ENTERS AT ANY STEP Money owed to a relative, a shopkeeper or a neighbour is a real obligation with nobody at step 2 to write it down.
A line reaches a credit record only through a lender writing the account on its own books and sending it in, so an obligation with no lender attached never enters.
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What is actually inside a credit record?

Five things, unequally interesting. Who the file is about. The lines: every commitment, open or closed, its limit and what is outstanding. The payment section, one mark per period a lender has reported. Everybody who has asked to see the file. And a place where a correction sits while it is checked.

The list of lines says what exists and the payment record underneath says what happened, so the section a household glances at is not the section carrying the weight. Thirty marks on a closed loan are thirty separate months of evidence.

An invented credit report, cut into its five sections. EVERY FIGURE ON THIS FACSIMILE BELONGS TO ONE INVENTED HOUSEHOLD WHO THIS FILE IS ABOUT Name, date of birth, identifiers, addresses on record, employer last reported 1 THE LINES Card, open, limit Rs 60,000/-, outstanding Rs 48,594/- Two wheeler loan, closed, Rs 82,000/- borrowed, closed in January of year two Pay later plan, open, Rs 12,000/- taken, outstanding Rs 8,000/- 2 HOW EACH LINE HAS BEEN PAID, ONE MARK FOR EACH PERIOD REPORTED Two wheeler loan 30 periods, all paid Card minimum met each period Pay later plan one missed, one not yet due 3 WHO HAS LOOKED AT THIS FILE Each request to see the file is itself recorded, with who asked and on what date 4 WHAT IS UNDER DISPUTE Nothing recorded here. A raised correction sits in this section while it is checked 5 1 Identity. Wrong here and every line beneath it may belong to somebody else. 2 The lines. What exists, what the limit is, and what is outstanding today. 3 The payment record. Thirty marks are thirty separate months of evidence. 4 Who has looked. Neither a debt nor a payment, and still on the file. 5 Disputes. The section that proves a record is meant to be correctable.
A credit report carries five sections, and the payment record holds far more evidence than the list of lines a household reads.

What is Credit History, and is it a span or a rating?

Credit History is the length of time the record has been running, measured from the oldest line on it. The whole definition is a span, in months or years, arithmetic rather than judgement.

Two people go to see the same room to rent. One has lived in the city eleven years and can name four landlords. The other arrived in March. The second is not worse at paying rent; there is less to look at.

The Bhosale household, an invented family, took its card two years before year two began, and the card is the oldest line on its record. The record is therefore about three years old by the end of year two. The two-wheeler loan opened later, closed in January, and stays on the record as evidence of what happened while it was open. The pay later planA short instalment arrangement offered at the point of purchase, repaid in a small number of fixed amounts. A pay later plan is a credit line and is reported like one. is the newest of the three.

Credit History measures how long there has been anything at all to look at. A fact about time says nothing about how well anything was paid. A household with a short record often reads its own shortness as a verdict, when all it says is that the record started recently.

Credit history is the distance from the oldest line to today. THE BHOSALE HOUSEHOLD AT THE END OF YEAR TWO. ALL DATES INVENTED. CARD, OPEN THE OLDEST LINE ON THIS RECORD, ABOUT THREE YEARS LOAN, CLOSED THIRTY INSTALMENTS, CLOSED IN JANUARY, STILL ON THE FILE PAY LATER, OPEN THE NEWEST LINE 36 months ago 24 months ago 12 months ago today THE SPAN. A MEASUREMENT OF TIME, NOT A RATING OF ANYTHING
The Bhosale household's credit history runs about three years, measured from the card as the oldest line, and the closed two-wheeler loan stays on the record as evidence of thirty months.
Try it out

The Bhosale household's oldest line is about three years old. What does the length of a record establish about the household?

What is Credit Utilisation, and what sits in its denominator?

Credit Utilisation is the share of an available limit in use at the moment the balance is reported. The balance goes on top, the limit underneath, and the interesting half is the half underneath.

The ratio, in words
the balance reported on the line, divided by the limit on that same line
Not divided by what was spent that month. Not divided by income. Not divided by what the household believes it can afford. The denominator is the limit, which is a number the lender set and the household did not.

Three wrong denominators are worth naming. The month's spending gives a figure that moves for no reason. Income produces something that looks like a debt to income ratioMonthly payments measured against monthly income. A different measurement with a different purpose, covered separately. without being one. And one card's ratio is not the ratio across several.

Now the Bhosale household's own number. At the end of year two the card carried Rs 48,594/- against a limit of Rs 60,000/-, and 81.0 per cent of the limit was in use. Every rupee of that balance was groceries, school costs and fuel. The balance is there because the lane outside Ashok Bhosale's tailoring counter was dug up for drainage work for five months, and the counter took Rs 52,800/- across year two against Rs 96,000/- in year one, a fall of Rs 43,200/-. Nothing was bought that had not been bought the year before.

Credit Utilisation measures where a balance sits against a limit and nothing else. No such level is a fact, so no level of it is good or bad. It describes a line of credit rather than a person.

Seven months. The limit never moved; the balance did. ORDINARY HOUSEHOLD SPENDING, MOVED FROM AN ACCOUNT ONTO A CARD. ALL FIGURES INVENTED. THE LIMIT, Rs 60,000/-, WHICH IS THE DENOMINATOR AND NEVER CHANGED 29.1% Sep 17,480 38.1% Oct 22,887 47.0% Nov 28,204 55.7% Dec 33,431 64.3% Jan 38,571 72.7% Feb 43,625 81.0% Mar 48,594 Balance, Rs
The reported card balance rose from Rs 17,480/- to Rs 48,594/- against an unchanged Rs 60,000/- limit, moving utilisation from 29.1 per cent to 81.0 per cent on ordinary household spending.
Try it out

Rs 48,594/- outstanding on a card with a limit of Rs 60,000/-. What is the utilisation?

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Why is Credit Utilisation read at a moment rather than across the month?

Because a lender reports a balance as at a date, not an average. The record receives whatever the account showed when the reading was taken, usually around the statement dateThe date on which a card issuer closes the billing period and produces the statement. The balance shown on it is the figure the lender has to hand..

Utilisation is a photograph rather than a film, so two households with identical spending can show completely different ratios purely because their readings fell at different points in their cycles. Clear the balance a week after the statement and a balance was still reported.

Try it out

In March the Bhosale household spent Rs 6,000/- on the card and the balance reported at the end of the month was Rs 48,594/-. Which figure goes on top of the utilisation ratio?

Try it out

Before the panel below is moved. The household borrowed nothing it had not already been buying, and its limit never changed. What happened to its utilisation across year two?

Play with it

Move the balance and watch the record line rewrite itself.

One card, one limit of Rs 60,000/-, and one thing moving: the balance the lender reports. The seven marks underneath are the household's own balances reported from September to March, and the strip below redraws as the line would read on the record. The strip opens at Rs 48,594/-, or 81.0 per cent.

Jump to one of the household's own reported months, or drag the slider anywhere:
Rs 48,594/- reported on the line
ONE THING MOVES: THE BALANCE THE LENDER REPORTS ON THIS LINE Rs 0/- the limit, Rs 60,000/- Rs 48,594/- IN USE THE SEVEN MARKS ARE THE HOUSEHOLD'S OWN REPORTED BALANCES, SEPTEMBER TO MARCH AS THE LINE WOULD READ ON THE RECORD Card, open Limit Rs 60,000/- Outstanding Rs 48,594/- In use 81.0 per cent No band, threshold or rating is drawn on this scale. The limit belongs to one invented household.
At Rs 48,594/- against a limit of Rs 60,000/-, the record reads 81.0 per cent in use, with Rs 11,406/- of the limit not drawn on. That is the reading the Bhosale household's record carried at the end of March in year two.
Balance reported
Rs 48,594/-
Limit, fixed
Rs 60,000/-
In use
81.0%
Not drawn on
Rs 11,406/-
Educational illustration. One card, one limit, one balance. The limit of Rs 60,000/- is fixed by the issuer and does not move when the balance does. Whole rupees.

Three readings on that same limit are worth carrying away. At Rs 48,594/- the line reads 81.0 per cent, with Rs 11,406/- not drawn on. At Rs 30,000/- it reads 50.0 per cent, and at Rs 6,000/- 10.0 per cent. Every reading comes from one number moving against one that never moves.

What is Delinquency, and when does a late payment become one?

Delinquency is a payment overdue by enough that the lender reports it as overdue rather than as paid. The important word is reports. Being behind is a feeling; delinquency is an entry somebody has to make.

See stages rather than a line. A payment met inside its cycle. A payment late and caught before anything is reported. A payment late enough to be reported as missed. And a line left long enough that the status of the line itself is changed. Delinquency is a stage reached rather than a state of mind.

Where each of those boundaries falls, counted in days, is set in the lender's contract and in the reporting rules, both of which move. The boundaries are read in the agreement and at the Reserve Bank of India at rbi.org.in.

The Bhosale household has exactly one such entry. One instalment of Rs 4,000/- on the pay later plan was paid 40 days after it was due, drawing a late fee of Rs 500/-, and the provider reported it as missed. The instalment was late because the money was not in the account that week.

Delinquency is a sequence of stages, not a single line. NO NUMBER OF DAYS APPEARS ON THIS DRAWING. THE BOUNDARIES ARE READ AT SOURCE. STAGE 1 Paid inside the cycle. The mark reads paid, and that is all STAGE 2 Late, and caught before the lender reports anything. Reversible STAGE 3 Late enough that the lender reports it as missed. An entry now exists STAGE 4 Left long enough that the status of the line itself is changed WHERE EACH DASHED BOUNDARY FALLS IS SET BY THE CONTRACT AND THE REPORTING RULES THE BHOSALE HOUSEHOLD HAS ONE ENTRY, AND IT SITS AT STAGE 3 One instalment of Rs 4,000/- paid 40 days late, late fee Rs 500/-, reported as missed. Both figures invented, belonging to this household alone, and neither of them is any provider's threshold.
A late payment passes through stages of increasing weight, and where each boundary falls is set by the lender's contract and the reporting rules.
Try it out

A payment is four days late and the household pays it before the lender sends anything in. Is that a delinquency on the record?

Credit Score vs Credit Report: which of the two can be corrected?

Take each on its own first. The report and the score differ in kind rather than in size. The report is the record: a dated list of lines, balances, limits, payment marks and requests to see the file. Two people reading it see the same facts.

The score is one number computed from that record by a rule. The score compresses everything the record holds into a single figure. A score is the output of a formula rather than a measurement of the household.

Now the contrast the whole subject turns on. The report makes statements that can be true or false, so a wrong one can be put right; the score makes no statement of fact, so there is nothing in it to dispute directly. Showing that a line marked missed was paid is an argument a record is built to lose.

The Bhosale household's score was 712 at the start of year two and 664 at the end. Two things behind that are on the record and nothing else on it changed: the reported card balance rose from nothing to Rs 48,594/-, and one instalment was reported as missed.

Same geometry, one difference in kind. READ THE BOTTOM ROW FIRST. IT IS THE ONLY ROW THAT MATTERS IN PRACTICE. THE CREDIT REPORT THE CREDIT SCORE WHAT IT IS A record of what happened One number computed from that record WHERE IT COMES FROM Lenders sending in their own accounts A formula applied to the record WHAT IT LOOKS LIKE Pages of dated lines and marks A single figure, and nothing else CAN IT BE WRONG? Yes. It states things that happened It states nothing, so nothing in it can be wrong CAN IT BE PUT RIGHT? YES, BY RAISING A DISPUTE ONLY BY CORRECTING THE RECORD
The credit report states facts and can therefore be corrected, while the credit score states nothing and can only follow whatever the corrected record says.
Try it out

Which of the two can actually be disputed?

What does the record show that nobody mentions?

Three things on a credit record are neither a debt nor a payment. The first is the list of enquiriesA record that somebody asked to see the file. An enquiry says who asked and when, and is filed whether or not anything came of the request.. Every time a lender looks at the file, the looking itself is filed.

The second is closed lines. The two-wheeler loan finished in January and did not disappear: it stays as evidence of thirty payment periods, belonging to a debt that no longer exists. The third is the age of the oldest line.

A credit record is a file about credit rather than a statement of debt. A file like that holds facts that cost nothing and owe nothing. Reading it as a bill is the commonest way to misread it.

Try it out

Name something that sits on a credit record and is neither a debt nor a payment.

How does somebody assessing a household actually read one of these?

A clerk with a file open and four minutes to spend reads in a fixed order. Identity: is this file about the person in front of me. The lines: what exists, what is open, what is closed. The payment record. How much of the credit available is in use. And the enquiries.

The reader cannot see why any of it happened, and the why matters more than anything else on the file. The record does not show that a lane was dug up, that Ashok Bhosale's counter took Rs 43,200/- less across the year while Meghna Bhosale's salary did not move, or that the household ran a deficit of Rs 20,640/-.

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What did the Bhosale household's record hold at the end of year two?

The whole file, as at 31 March of year two.

On the recordWhat it isWhat the record carries
Card, openRevolving lineA credit line that can be drawn on, repaid and drawn on again up to a limit, rather than repaid in a fixed number of instalments. with a limit of Rs 60,000/-Outstanding Rs 48,594/-, which is 81.0 per cent of the limit in use, every payment period reported as met
Two-wheeler loan, closedInstalment lineA borrowing repaid in a fixed number of equal payments, which closes when the last one is made., Rs 82,000/- borrowedThirty payment periods, every one marked paid, closed in January and still shown
Pay later plan, openInstalment line, Rs 12,000/- taken in threeOutstanding Rs 8,000/-, with one instalment reported as missed
EnquiriesA record that somebody lookedWho asked, and on what date. Neither a debt nor a payment
Oldest lineThe cardAbout three years, which is the length of the history
Rs 15,000/- from Ashok Bhosale's brotherNo interest, no written date, no scheduleNothing. It is not on the record at all
Owed in totalRs 48,594/- plus Rs 8,000/- plus Rs 15,000/-Rs 71,594/-
Visible on the recordRs 48,594/- plus Rs 8,000/-Rs 56,594/-

The record is not a statement of what a household owes, and reading it as one costs both sides

The mistake is to open a credit record and treat it as the list of everything owed. A record is the list of what has been reported, and the two sets differ. The Bhosale household owes Rs 71,594/-; its record shows Rs 56,594/-. A brother is not a lender who reports to anybody, so the Rs 15,000/- borrowed from Ashok Bhosale's brother appears nowhere.

Notice which debts go missing this way. The missing debts are almost exactly the ones hardest to talk about: money from a relative, a running account at a shop, an amount owed to a neighbour.

The cost lands in both directions. A lender sees Rs 56,594/- and cannot see the rest, so it may extend credit against room the household does not have. A household reading its own record sees a version of itself that looks lighter than it is.

The same household, drawn twice. One block is missing from the second. AT 31 MARCH OF YEAR TWO. ALL FIGURES INVENTED. WHAT THE HOUSEHOLD CARRIES Rs 48,594/- card Rs 8,000/- pay later Rs 15,000/- borrowed from a brother Rs 71,594/- REPORTED WHAT THE RECORD CARRIES Rs 48,594/- card Rs 8,000/- pay later NOT ON THE RECORD no lender, so no report Rs 56,594/- THE GAP Rs 15,000/- A real obligation with no interest, no written date and no schedule. Cheapest debt on the sheet in rupees, and the heaviest to carry in every other way. THE MISSING BLOCK IS MISSING FOR BOTH PARTIES A lender reading this file sees Rs 56,594/- and cannot see the rest. A household reading the same file sees a version of itself that is lighter than it is. Only the household knows the real total of Rs 71,594/-.
The Bhosale household carries Rs 71,594/- of obligations while its record shows Rs 56,594/-, and the missing Rs 15,000/- from a relative is invisible to both sides.
Try it out

The Bhosale household owes Rs 15,000/- to Ashok Bhosale's brother. Where does that appear on the credit record?

A record lists what was reported, not what is owed. See what it held.

What can be wrong in a record, and how is a correction raised?

Five kinds of error turn up often enough to name. Two people with similar names get mixed together. A closed line is shown open. A payment that was made is marked missed. A line the household never took appears. And the quietest: a limit reported wrongly.

The wrongly reported limit deserves the arithmetic. Suppose the limit of Rs 60,000/- were reported as Rs 40,000/-. Not one rupee of the position changes, and the balance is still Rs 48,594/-. But the ratio now reads 121.5 per cent. An error in the denominator changes the reading without changing anything real. The limit is worth checking as carefully as the balance.

The route is the same for all five. A disputeA formal request to the company holding a record to check and correct an entry, which is investigated with the lender that reported it. is raised with the credit information company holding the record, and a copy is put right at the source, so the same correction is worth raising with the lender that reported the entry. Read the current process at the company and at the Reserve Bank of India at rbi.org.in.

India

Where an Indian household reads the rules for its own record

The credit information companies operating in India are licensed and supervised, and the framework sits with the Reserve Bank of India at rbi.org.in.

Two entitlements are worth knowing exist: a household may obtain its own credit record from the company holding it, and may raise a dispute about an entry and have it examined with the lender that reported it.

Every period, charge, band, cut-off and reporting cycle moves. Confirm the current position at the Reserve Bank of India at rbi.org.in and at the company holding the record.

Try it out

An entry on the record says a payment was missed, and the household has the receipt showing it was paid. What is the route?

How a credit score is built and what moves it is covered separately. Reading a report line by line is covered separately, and so are cards, loans, pay later plans and the ratio of debt to income.

References

SourceDocumentWhere
Reserve Bank of IndiaMaterial on credit information reporting and on lender conductrbi.org.in
Reserve Bank of IndiaCustomer protection and grievance material, including the route to escalate a complaint that has not been answeredrbi.org.in
The credit information companiesPublished material on what a record holds, how a household obtains its own copy, and how a dispute is raisedeach company publishes its own site

The Bhosale household, Meghna Bhosale and Ashok Bhosale are invented.
Educational material. Not advice on any investment, tax, budget or market position.

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